Frequently Asked Questions

Maye lets you buy gifts from major US retailers — Amazon, Walmart, Costco, Target and others — and have them delivered straight to your recipient's address in the United States. You pay in Naira using local payment methods. We purchase the item on your behalf and have it shipped to them as a gift. Nothing is imported into Nigeria and nothing is delivered locally — it is a USA-to-USA delivery.

Browse the catalogue, add what you want to your cart, and check out with your recipient's US delivery address, their contact number, and an optional gift message. Pay in Naira, and we take it from there. If an item you want isn't listed, send us the retailer's link and we'll quote you a delivered price.

You need an account so we can tie orders to you, show your order history, and contact you about purchase and delivery. Sign-up takes less than a minute.

Usually, yes. Send us a link to the product on a US retailer's site and we'll confirm availability and send you a quote. We can only source items that the retailer ships to addresses within the United States — see the restrictions question below.

Yes. Add your message at checkout and we'll pass it along to the retailer wherever gifting options are supported. The parcel ships directly to your recipient, so the gift arrives without you having to handle any of the logistics.

Every price is quoted in Nigerian Naira (₦) and includes the product cost, our service fee, and US delivery to your recipient's address. There is no customs duty, import charge, or local delivery fee to add — the parcel never leaves the United States.

Because the goods are bought in US dollars, the retailer's price or the exchange rate can move between your order and our purchase. If the difference is material, we contact you with the new figure before proceeding — you can accept it or cancel for a full refund.

We accept payment through supported electronic payment providers — cards and bank transfer options displayed at checkout, all in Naira through local rails. You don't need a US card or a US billing address. Payment must be confirmed before we purchase from the retailer.

Yes. Payments are handled by our payment processors; we never store your full card number or CVV on our servers. See our Privacy Policy for details.

Most orders arrive in 4–10 business days from the date payment is confirmed. Typically: we purchase from the retailer on the same or next business day, the retailer dispatches in 1–3 business days, and US delivery takes 2–5 business days after dispatch. These are estimates, not guarantees — the estimate for your order is shown at checkout and in your confirmation email.

Once the retailer has your parcel, timing depends on things outside our control — retailer dispatch backlogs, carrier delays, weather, and public holidays. If your order is delayed, we'll tell you why and give you a revised estimate.

Yes. As soon as the retailer ships, we pull the carrier tracking from US carriers (UPS, FedEx, USPS and others) into your order page. You'll see each stage — ordered, shipped, out for delivery, delivered — and we email you at every major step.

If we haven't placed the order with the retailer yet, usually yes — contact us as soon as possible. Once the retailer has shipped, the address can no longer be changed, though the retailer's own redirect options may apply.

We can only source items that US retailers ship to addresses within the United States, and we won't purchase anything prohibited by the retailer's terms or applicable law — including certain hazardous materials, weapons, recalled goods, and age-restricted items where we can't verify eligibility. If your request falls into that category, we'll tell you early and refund anything already paid.

No. Your order is delivered within the United States, so there is no customs clearance, no import duty, and no freight forwarding involved. The price you pay in Naira is the product cost, our service fee, and US delivery — nothing more.

Yes, free of charge, before we purchase the item from the retailer. Once it has been bought, cancellation depends on the retailer's own policy and whether the order can still be stopped. See the Refund Policy for the full rules.

Report it within 48 hours of delivery with photographs of the item and packaging. Valid claims are refunded or replaced. Full details are in the Refund Policy.

Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post the credit.

Not automatically — items are bought specifically for each order. Contact us and we'll do what we can where it's feasible, though the retailer's return policy, return shipping, and restocking costs may apply.